How we work
Structured discovery, phased delivery, and an off-ramp at every milestone. No surprise invoices, no scope drift.
Phase 0
Discovery
Fixed price · $10K–$25K · 2–4 weeks
SRF (Situation / Complication / Resolution) discovery sessions, systems mapping, maturity scoring, and a written plan. You own the deliverable whether or not we continue.
Phase 1
Design & Architecture
Milestone-based
Reference architecture, tool selection, security review, and detailed backlog for build phases. Signed-off before anyone writes production code.
Phase 2
Foundation Build
Milestone-based
Infrastructure-as-code, core ingestion, staging warehouse, identity and access. The skeleton everything else rides on.
Phase 3
Pipelines & Models
Milestone-based
Production pipelines, dbt models, metric definitions, and the first analytics surface (warehouse, semantic layer, or API).
Phase 4
Consumption & Enablement
Milestone-based
Dashboards or embedded analytics, analyst training, runbooks, and the handoff that lets your team operate the platform without us.
Phase 5
Hypercare & Retainer
Fixed retainer tiers
Optional post-launch support for incident response, tuning, small features, and fractional CDO-style advising.
Engagement principles
- Paid Discovery always. Free discovery trains everyone to undervalue planning.
- Phased off-ramps. Every phase ends at a natural stopping point with a working artifact in hand.
- NTE caps on T&M. Time-and-materials work always ships with a not-to-exceed ceiling and 80%-used alert.
- Approval clocks. Deliverables submitted for review are deemed accepted if feedback doesn't arrive within 10 business days, so the project doesn't stall.
- Client owns everything. Code, models, infrastructure, credentials — all transferred. No vendor lock-in to us.